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Join Our Senior Leadership Team | Support Office Role

Are you an experienced pharmacy leader ready to step into a senior strategic role?

Scaffidi Group is looking for a Dispensary Operations Manager to drive the growth, compliance, and clinical governance of our dispensary services across all our pharmacy sites.

This is an exciting opportunity for a motivated leader to join our Senior Leadership Team in Support Office, providing strategic oversight, guidance, and leadership across our dispensary operations in close collaboration with our Regional Pharmacist Managers, who manage day-to-day operations at each site.

Reporting to the CEO, this is a pivotal role that blends operational leadership, clinical governance, and commercial performance.

Why Join Scaffidi Group?

With more than 50 pharmacies operating across metropolitan and regional Australia, The Scaffidi Group continues to experience significant growth across multiple well-known pharmacy brands, including United Chemists, Priceline Pharmacy, and Good Price Pharmacy Warehouse.

Joining our team means becoming part of a respected, family-owned organisation that genuinely values its people, community impact, and customer experience. We are committed to innovation, continuous improvement, and creating an environment where our teams can thrive.

This role offers the opportunity to:

• Become a key member of our national management team
• Influence Pharmacy strategy and operational performance across multiple pharmacy brands
• Mentor and support Pharmacy Managers and Pharmacy teams to achieve outstanding results
• Drive meaningful improvements in community experience, team culture, and business growth

About the Role:

As Dispensary Operations Manager, you'll be responsible for the clinical KPI’s of the pharmacies under the groups management. You will have the opportunity to develop a team of experienced pharmacists through leadership and expertise across our dispensary team ensuring consistent, safe, and compliant operations while driving the development of professional pharmacy services.

You'll lead a team including a Pharmacy Services Pharmacist, Dispensary Administration Assistant, and Pharmacy Risk and Quality Manager, and work closely with Regional Pharmacist Managers and our Executive team to deliver on both clinical and commercial outcomes.

Key Responsibilities:

• Lead dispensary workflow development, standard operating procedures, and operational budgets across all sites
• Drive professional services income and support the growth of pharmacy services
  Ensure compliance with the Pharmacy Board of Australia, National Health Act regulations, and the Pharmacist Code of Ethics
• Coordinate internal audits and manage incident reporting to improve patient safety and workflow efficiency
• Oversee ethical buying, generic supplier relationships, and stock management to grow gross profit per script
• Mentor, develop, and performance-manage the dispensary team
  Lead the optimisation of dispensing systems, digital workflows, and new technology adoption
• Support new site setups, service expansions, and tender responses
• Collaborate with Pharmacy Managers, Regional Managers, suppliers, banner groups, and healthcare providers

About You:

You're an experienced pharmacy operations leader with a strong track record of managing daily pharmacy operations and driving results across senior, multi-site environments. You bring proven experience with the CPA program, along with a solid understanding of Dose Administration Aids (DAAs) and pharmacy regulatory compliance, and a strong grasp of KPIs, budgets, wage percentages, and GP management.

Your communication skills are excellent, whether you're interviewing, counselling, negotiating, or writing reports and you know how to engage and influence stakeholders at every level of an organisation.

While it's not essential, we're particularly keen to hear from candidates who are a registered Pharmacist with the Pharmacy Board of Australia (AHPRA), or who bring strong industry experience within the pharmacy sector in another capacity. This background is highly regarded, though we welcome applications from experienced pharmacy operational managers more broadly.

You'll also bring:

• Strong analytical, conceptual, and problem-solving abilities
• Excellent organisational skills with high attention to detail
• Proficiency in Microsoft Office
• A proven ability to read the market and lead change with confidence
• Solid management experience, ideally at a senior level

Apply now to take the next step in your pharmacy leadership career with Scaffidi Group.

Love finding great people? Ready to build a team that makes a difference?

At Scaffidi Group, our people are at the heart of everything we do and we’re growing fast. We’re looking for a Recruitment Coordinator to find, attract and welcome the talented people who will help us grow across metropolitan and regional Australia.

This is a fantastic opportunity for someone who is organised, energetic and a natural relationship builder, with a passion for matching great people to great roles. If you thrive on sourcing talent, delivering a standout candidate experience and helping new starters succeed, we’d love to hear from you.

Why Join Scaffidi Group?

With more than 50 pharmacies operating across metropolitan and regional Australia, The Scaffidi Group continues to experience significant growth across multiple well-known pharmacy brands, including United Chemists, Priceline Pharmacy, and Good Price Pharmacy Warehouse. That growth means exciting, ongoing recruitment opportunities across our brands.

Joining our team means becoming part of a respected, family-owned organisation that genuinely values its people, community impact, and customer experience. We are committed to innovation, continuous improvement, and creating an environment where our teams can thrive.

This role offers the opportunity to:

• Make a real impact – Play a key role in attracting and hiring the people who shape our teams and drive the Group’s growth.
• Recruitment-focused variety – Own the recruitment process from sourcing and screening through to offer and onboarding, while also contributing to People & Culture projects.
• Career growth – Build your recruitment and HR experience within a growing organisation, with opportunities to expand your skills and take on new challenges.

About the role: 

The Scaffidi Group is growing rapidly, and we’re excited to welcome a Recruitment Coordinator to our friendly and collaborative People and Culture team. This full-time role is a great opportunity to join a supportive environment where your contribution will truly make a difference.

You will be working closely with the People and Culture Advisor and hiring managers to drive our recruitment activity across the Group. Every day looks different as we respond to hiring needs, adapt and strive to continuously improve our recruitment and HR operations.

Your responsibilities will include, but not be limited to:

• Lead the end-to-end recruitment process across the Group, from role briefing and advertising through to screening, interviewing, offers and onboarding.
• Proactively source and attract candidates, building talent pipelines to support the Group’s current and future workforce requirements.
• Partner with pharmacy managers and hiring leaders to understand workforce needs and provide advice on recruitment and selection.
• Manage job advertising, recruitment channels and our employer brand presence to attract high-quality candidates.
• Deliver a positive candidate and new starter experience, managing interviews, reference checks and onboarding.
• Prepare employment contracts, offer letters and supporting documentation, and maintain accurate and confidential recruitment records.
• Track and report on recruitment activity, using insights to continuously improve and standardise our hiring processes.
• Manage the HR inbox, triaging recruitment and employee enquiries and ensuring timely and appropriate responses or escalation.

About You:

To be successful in applying for this opportunity, you will ideally possess the following:

• Qualifications in Human Resources, Business, or a related discipline, or studying towards (Highly regarded)
• Previous experience in a recruitment, talent acquisition, HR or People & Culture role (agency or in-house)
• Confident sourcing and candidate engagement skills, with the ability to build relationships and talent pipelines
• Strong written communication, administration and attention to detail
• The ability to work independently, manage multiple vacancies and follow through on commitments
• High level of confidentiality and professionalism, with strong interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and HR or recruitment systems 

When applying, please include a cover letter on the first page of your resume.

Ready to make your mark in recruitment?

If you’re an enthusiastic recruiter or a People & Culture professional who loves connecting great people with great opportunities, we’d love to hear from you.